Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. Besides the basic customer data (as name, e-mail address, mailing address or phone number) we also store information about the business done with you. You may, however, visit our site anonymously.

If you would like to get the full record of your personal information we keep, please contact us.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions: We need your contact and billing information to process your orders. The contact information is shared with the shipping partner for the purpose of delivering the purchased product.
  • To grant you download access: Some data related to our products are considered confidential. Our customers are granted access to download such data under condition of previous purchase of related products. For this reason we need to keep complete history of your purchases.
  • To provide you essential information: Your email address may be used in order to send you vital general information about our business or about important changes in products and/or services which you personally ordered.
  • To send you regular newsletters: If you explicitly subscribe to receive newsletters, we may regularly use your email address to send you information about new products or services. Typically, we do not send more than two newsletters in a year. You can anytime unsubscribe from receiving these emails in your user account settings or using the direct link in the footer of the newsletter.

Where do we store your information?

Your personal data are stored at multiple locations, depending on their nature:

  • All data related to your account at this website (such as name, e-mail address, shipping address, IP address, phone number and history of orders) are stored in the database of our webhosting service,, operated by IGNUM, s.r.o. Their servers are physically located in Prague, Czech Republic.
  • Backups of the aforementioned data are stored at our internal server at ELNICO s.r.o., physically located in our company residence in Dvůr Králové nad Labem, Czech Republic.
  • Accounting data and electronic communication are stored at our internal server at ELNICO s.r.o.
  • Accounting data are archived in our residence at ELNICO s.r.o.

How do we protect your information?

We offer the use of a secure server. The comunication with the server is encrypted by SSL. Transactions are handled by specialized secure payment providers (PayPal) - we do not have access to your credit card numbers and other highly sensitive data.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. There is nothing harmful. You can read more on this topic at

We use cookies:

  • To save your preferences for future visits. This involves for example cart content or currency selection.
  • To analyze behaviour of the website visitors. This is managed by Google Analytics. Please see more information on their site.

Do we disclose any information to outside parties?

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Right to erasure

Our customers have the right to have personal data erased. This involves all data related to their account, hosted at our webhosting. It further involves the history of electronic communication. It does not involve legal documents related to our business, which are archived by law. To activate your right to erasure, please contact us.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update you by email and change the Privacy Policy modification date below.

This policy was last modified on 23.5.2018.

Contacting Us

If there are any questions regarding this privacy policy you may contact us.